Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hinckley | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Hinckley collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Hinckley is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hinckley and across the UK. We act as the data controller for all personal information collected through our services.

Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is treated with the highest level of care and protection.

How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist-led consultation process
• To dispense and deliver approved medications, typically within 1 working day of pharmacist approval
• To maintain accurate and legally required pharmacy records
• To communicate with you regarding your treatment, orders, and any clinical follow-up
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

We process health data under Article 9(2)(h) of UK GDPR, which permits processing for the purposes of preventive or occupational medicine and the provision of healthcare. All other data is processed on the basis of contractual necessity or legitimate interest.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies we use include:

• Essential cookies: Required for the website to operate and cannot be disabled
• Analytics cookies: Help us understand how visitors use our site so we can make improvements
• Functional cookies: Remember your preferences to provide a better experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our website.

Third Party Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

• Delivery partners: Your name and address are shared with our courier service solely to fulfil your order
• Payment processors: Billing data is handled securely by our PCI-compliant payment provider
• Healthcare professionals: In clinical situations where referral or consultation with another healthcare provider is in your best interest
• Regulatory bodies: Where we are legally required to disclose information to bodies such as the GPhC, MHRA, or law enforcement

All third parties with whom we share data are required to handle it securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years in accordance with HMRC requirements. Data no longer required is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive data is transmitted using secure encryption protocols.

Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where it is no longer necessary. You may also object to or restrict certain types of processing, and in some cases request a copy of your data in a portable format. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Hinckley
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.